MicroGENUS HE no hot water

Hi Folks

I have an Ariston gas boiler model MicroGENUS HE, and it doesn’t produce any hot water. I am not sure about heating, because it is summer now and central heating mode is off. Boiler is in lockout status, and restarting doesn’t work. Any idea what’s wrong? It is less than 2 years old

Harry

Hi Harry

What I would do in your position is simply to call Ariston customer service as if your appliance is less than 2 years old is surely under warranty. Say you would like to return the appliance or ask for boiler fix. Both should be free of change and look like the best solution. Not having hot water is not comfortable but not having water and central heating even more!